MallPress.com User Agreement
and Terms of Service
Effective Date:
January 01, 2006
The following Terms and conditions of Service contain the terms and conditions
that govern your use of the MallPress.com Service. These Terms of Service describe
your rights and responsibilities. MallPress.com Services are provided to individuals
who are at least 18 years old or minors who have parental permission to open
and maintain an account. Use of the MallPress.com web site service constitutes
acceptance of these Terms of Service. Please read them carefully.
After clicking
on the "Submit" button and completing the registration process, you
are stating that you are eligible for an account and you agree to be bound by
all of these terms and conditions of the service ("TOS").
MallPress.com reserves
the right to add, delete and/or modify any of the terms and conditions contained
in this terms and conditions of service, at any time and in its sole discretion,
by posting a change notice or a new agreement on the MallPress.com Web Site.
If any modification is unacceptable to you, you can only choose not to use the
MallPress.com website and service. Your continued use of the MallPress.com web
site will constitute binding acceptance of the changes of the Terms and Conditions
of Service.
In order for MallPress.com
to quickly, efficiently, and professionally serve our customers needs as well
as to insure that all customer correspondence is properly documented, please
submit ALL inquiries to us via email. Inquiries will be confirmed to you within
minutes and responded to within 24-48 hours or less as long as your order number
or the word "MallPress.com" is placed in the subject line of your
email, and it is sent to support@MallPress.com ONLY. Please DO NOT send emails
to any other MallPress.com email address (unless you are requested) since it
will be discarded as SPAM.
(1) The Customer
guarantees, warrants, and certifies that it does not infringe upon or unlawfully,
wrongfully, or improperly use any trademark, trade name, service mark, or copyright
owned or claimed by another. The Customer further guarantees, warrants, and
certifies that to its knowledge, no action, suit, proceeding, or investigation
has been instituted or threatened relating to any trademark, trade name service
mark, copyright formerly or currently used by the Customer in connection with
the services rendered by the Company. The Customer shall indemnify, defend,
and hold harmless the Company from and against any and all liabilities, costs
or expenses which the Company might incur arising from or relating to the Customer's
infringement upon, or unlawful, wrongful, or improper use of a trademark, trade
name, service mark, or copyright owned or claimed by another.
(2) Furthermore,
MallPress.com shall not be liable for any injury or damage to any person or
property whatsoever by reason of, or in any manner growing out of, the Customer's
infringement upon, unlawful, wrongful, or improper use of a trademark, trade
name, service mark, copyright, owned or claimed by another.
(3) MallPress.com
reserves the right to decide in its sole discretion whether to reproduce images
presented to it in connection with its business as well as the sole discretion
to deny the customer the ability to utilize MallPress.com website for the sale
of their goods.
(4) Customer certifies
that he is over the legal age 18 and has the ability to enter into any and all
transactions on MallPress.com website.
(5) Due to the
customized nature of all products sold on our website, cancellations will not
be honored once an order has entered production. All orders are to be fully
paid for at the time of production.
(6) Based on the
advice of MallPress.com production team, alterations to certain aspects of your
custom product order such as the merchandise brand, size, color, print process
used, print size, print color etc., may be required due to limitations caused
by available product, available production materials, production equipment capabilities,
as well as limitations caused by the quality or type of your submitted design.
In this instance you agree that MallPress.com will send an approval request via
the email address which you submitted when placing your order. If you do not
agree with the requested change you retain the right to reject the requested
production change by replying to it within 10 days of it being sent to you.
MallPress.com may re-request that you accept a production alteration one additional
time if an alternative method to produce your merchandise is available. If you
reject this 2nd request your order will be cancelled and you will be fully refunded
via your initial method of payment.
(7) RETURNS and
CANCELLATIONS
(7a) MallPress.com
produces each and every customer order on a personalized basis which allows
us to customize the product as well as to offer literally millions of design
choices. For this reason, MallPress.com is unable to accept returns or exchanges
of product due to a customers desire to the change the size, style, color, art
or design of the product that they ordered.
MallPress.com's
responsibility is to duplicate, to the best of our ability, designs which are
submitted even though the design image may be low resolution or may be defective
in some way. MallPress.com will imprint designs exactly as they are received
from the customer and does not accept written requests to alter the design which
is submitted with the order. MallPress.com is not responsible for and does not
accept returns or exchanges due to the design's "look" or "feel."
Further, the "look" or "feel" of the designs application
to the product is not grounds for the return of the product as long as the design
is fully applied to the product. Products may not be returned if they have been
washed or worn.
(7b) CARE
MallPress.com is
not responsible for fading or other damage which are caused during improper
washing or care. The proper care instructions are clearly posted at www.MallPress.com
and can be easily referred to using the help section.
(7c) SIZING
Our products are
sized exactly to industry standards. MallPress.com provides detailed sizing
charts in various places throughout our web site and is not responsible for
incorrect size ordering.
(7d) REFUNDS
MallPress.com does
not provide cash refunds for product which has been shown to be defective. MallPress.com's
strict policy is to repair or to re-do any truly defective product and to re-ship
it back to the customer at MallPress.com expense.
(7e) RETURN AUTHORIZATION
NUMBER
MallPress.com will
provide a Return Authorization number and return address once a valid claim
regarding defective product is submitted to support@MallPress.com. This claim
must be submitted within 5 business days of the products receipt by the customer
and must be received by MallPress.com within 30 days of the products receipt
by the customer. When requesting a Return Authorization number, the following
information is required: (1) Detailed reason for return (2) Has product been
washed or worn? (3) Is the product potentially wearable/usable or a complete
loss to you? The email must contain the customer's order number in the subject
line.
MallPress.com customer
service teams will reply within 24-48 hours with either further questions or
with an Return Authorization number and a return shipping address. All returns
must be clearly marked with this number.
Once the product
is returned to MallPress.com via standard, tracked USPS mail (MallPress.com
is not responsible for lost returns that are not tracked), MallPress.com Quality
Control team will inspect the product to determine if it is defective or not.
"Defective" is defined as a material manufacturers flaw in the product
itself or a material error in the imprinting or embroidering of the product.
Slight variations in color, design, product size, design size or product "look"
are not considered defects. A 15% re-stocking fee and return shipping charges
will be charged for merchandise returned that is deemed either not damaged or
if the damage is determined not to be the fault of MallPress.com.
(7f) CANCELLATIONS
Due to the unique
nature of all custom made orders (any designs, images, logos, characters or
special merchandise which is used) they cannot be cancelled once production
has begun (12 hours after placing order).
(8) ORDER PRODUCTION
Production of orders
including orders from the continental United States (U.S.), as well as worldwide
orders (INTL.):
The production
period for custom imprinted product is 1-2 business days or less. On the rare
occasion that a product style, color or size is on back order, production time
may be extended by a maximum of 5 business days. Orders produced within this
reasonable, stated period are not returnable or refundable since customized
product is not re-stockable. Once production is completed, your order will be
shipped immediately.
(9) ORDER SHIPPING
Once we received
your order, it takes 1-2 business days for production, and the shipping time
take about 7-10 business days for shipment arrival. These shipping times are
applicable to orders shipped to the USA, Canada, Europe, and other countries.
That means, from the date you order, you can expect the shipment arrival within
8-12 business days. If you still have not received your shipment after 12 business
days have elapsed, please allow several days extra, as sometimes shipping delays
may be incurred due to increased security processing with international customs.
MallPress.com utilizes
well known, outside national & international shipping carriers. All shipping
times are within the control of the outside carrier and therefore are not guaranteed
by MallPress.com. We do not currently offer overnight shipping on a local or
worldwide basis. Shipping is available to all countries. MallPress.com is not
responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery.
Please check with your local laws and regulations as we are unable to advise
you on these.
(10) SHIPPING CREDIT
A SHIPPING CREDIT
is a product credit which may be applied towards the shipping portion of any
FUTURE product purchase during the 6 months which follows its issuance. This
credit may only be utilized for one future purchase and cannot be applied towards
the product portion of your future order.
(11) ORDER TRACKING
To track your order
simply email support@MallPress.com with your inquiry and our shipping department
will respond in less than 24 hours via email with your order status. You must
include your order number in the subject line of your email inquiry.